Delivery

All items purchased from our wide range of frames and wall art are normally dispatched after the manufacturer time of 5-7 days and will be dispatched on a next day delivery service.

Wherever possible we try strive to meet our manufacturing and delivery timescales, during the peak seasons of October-January timescales are not guaranteed and stock can become unavailable. we do not accept liability for delayed items or loss incurred caused by delay or non-delivery of your order with couriers.

Please be aware that late delivery shall not be the grounds for rejecting the items or terminating the contract.
Goods will be delivered to the delivery address of the buyer, unless otherwise stated in the order.

Order Cancellation

Once an order is placed with S1 Framing it can only be cancelled at our desecration. As all of our products are of a bespoke nature and some personalised, products cannot be returned. All orders can be cancelled/amended within 2 business hours, this is to ensure to make sure that the order has not gone into production. Once an order is in production it can not be cancelled, amended or refunded.

Returns & Refunds

Please visit our cancellations and returns page for full information.

How long does it take to process a refund?

If a refund is agreed a process of refunding you can take up to 48hours from us accepting the cancellation of your order.

Stock Levels

The availability of our frames and other wall products can differ from time to time. It is possible that stock is not accessible to us and an order can therefore can not be completed. In the case that an order cannot be fulfilled you will be contacted by a member of our customer support team within 24hours of your order. You will here be given the option to amend your order, put your order on hold or cancel it with a full refund.  Please contact us on 01246 233111 if you would like to check up to date stock levels.

Online Representations of colours, textures and size

We have made our best efforts to ensure that all images on our website represent the real product, however the colours, textures and size may vary slightly.

Insurance

When sending us your personal items such as artwork, objects, clothing or tapestries that you wish to have framed by us every bit of care will be taken with your property to ensure that it is safe and without damage while it is in our possession. It is your responsibility to ensure that you have adequate protection to cover you in the event of damage or loss during postage, we recommend you send your items to us recorded delivery and please contact us if an item is of monetary value.